PLAYER SUPPORT / ACCOUNTS & BUGS
Keep your signal.
Start with the steps below for missing progress, account controls and profile removal. Never share a password, recovery code, session cookie or X token in a bug report.
My progress looks missing
Check the galaxy and whether you selected Permanent Empire or a season. Their saves are separate. Sign in with the original connected X account; a similar broadcaster name is not proof of identity. If you saved a recovery code, use the account dialog’s recovery control. Codes are single-use and sign out existing sessions.
A demo always starts fresh and never transfers into a live account. Unclaimed income also stays separate from available credits until you collect it. An unaffordable advanced upgrade may require Resonance rather than credits; hover its currency icon and price for the full requirement.
Remove my profile or account
Connect the X identity belonging to the profile, open your broadcaster name, and use Remove My X Profile. This excludes your verified profile from gameplay without deleting your whole account. Account deletion removes the active account and also excludes its connected profile. Disconnecting X alone does not remove a profile or delete the save.
Export your data before deleting anything you want to keep. Downloaded cards or posts already shared elsewhere cannot be recalled by the game. Backup retention and anonymized Hall records are explained in Privacy & Accounts.
Report a bug
Include the page URL without private query values, the galaxy and Permanent/Season mode, the time and time zone, your device/browser version, and the steps that reproduce it. Describe what you expected and what happened. A cropped screenshot of the affected control helps; hide account information and avoid sending developer-console dumps that could contain credentials.
For a slow tab, note how long it was open, which screen was active and whether switching tabs or a normal reload changes the behavior. That helps separate rendering, network and browser-extension issues.
Contact Chris About ZSR ↗
Use the creator’s contact page for bug reports, account-help questions or a profile-removal request if the self-service controls are unavailable. Mention ZeroSpace Radio so the message has context. A request alone does not establish account ownership; never send credentials as proof.
